Biography

Xiayu Chen is an Associate Professor in the School of Management at the Hefei University of Technology. She received the Ph.D. degree in Information Systems from the University of Science and Technology of China and the City University of Hong Kong. Her research interests include digital platforms and ecosystems, digital transformation, and digital innovations. She has published papers in journals such as Information Systems Research, Journal of Operations Management, Information Systems Journal, Journal of Information Technology, Decision Sciences, Information & Management, International Journal of Electronic Commerce and Computers in Human Behavior. Xiayu Chen currently serves as an Associate Editor for Information Systems Journal, International Editorial Review Board of International Journal of Information Management, and a Track Chair for Wuhan International Conference on E-Business (WHICEB).

Publications

1. “How Coupon Characteristics Affect Coupon Acquisition and Redemption: The Moderating Roles of Offline Agglomeration in Online Group Buying”, Journal of Operations Management, 2025.

2. “Comply or Workaround? A Multilevel Analysis of the Impact of Group Culture on Information Systems Use”, Information Systems Research, 2025,

3. “We Can Work It Out: A Multilevel Examination of Relationships Among Group and Individual Technology Workarounds, and Performance”, Journal of Operations Management, 2023, (69: 6), pp. 1008-1038. 

4.   “How Does Supplier Integration Influence Supply Chain Robustness and Resilience? The Moderating Roles of Information Technology Agility and Managerial Ties”, Information & Management, 2024, (61: 7), pp. 104028.

5.  “Supply chain concentration and financial performance: The moderating roles of marketing and operational capabilities”, Journal of Enterprise Information Management, 2024, (37: 4), pp. 1741-0398.

6.  “How Do Technology-Driven Stressors Influence Workarounds? Moderating Roles of Support Structures and Trait Resilience”, International Journal of Information Management, 2024, (61:7), pp. 104028. 

7.  “Managing Users’ Uncertainty in Social Commerce: The Moderating Role of Cultural Tightness”, Industrial Management & Data Systems, 2024, (124: 2), pp. 666-697. 

8.  “Understanding and mitigating risks in social commerce: An empirical study from the perspective of signalling theory”, Behaviour & Information Technology, 2024, (43: 10), pp. 2195-2215. 

9.  “How Does Business-IT Alignment Influence Supply Chain Resilience?”, Information & Management, 2023, (60: 6), pp. 103831.

10.  “What reduces product uncertainty in live streaming e-commerce? From a signal consistency perspective”, Journal of Retailing and Consumer Services, 2023, 74, pp. 103441. 

11. “The Role of Situational Normality, Swift Guanxi and Perceived Effectiveness of Social Commerce Institutional Mechanisms: An Uncertainty Reduction Perspective”, Industrial Management & Data Systems, 2022, (122: 12), pp. 2609-2632.

12.  “Dual-MGAN: An Efficient Approach for Semi-supervised Outlier Detection with Few Identified Anomalies”. ACM Transactions on Knowledge Discovery from Data (TKDD), 2022, (16:6), pp. 1-30. 

13.  “Internal Social Media or External Social Media? The Effects of Work-Related and Social-Related Uses of Social Media on Improving Employee Performance”, Internet Research, 2022, 52, pp. 78-108. 

14.  “What Motivates Employees to Use Social Media at Work? A Perspective of Self-Determination Theory”, Industrial Management & Data Systems, 2022, (122:1), pp. 55-77. 

15.  “Influence of Augmented Reality Product Display on Consumers’ Product Attitudes: A Product Uncertainty Reduction Perspective”, Journal of Retailing and Consumer Services, 2022, 64, 102828. 

16.  “What Motivates Consumer Engagement in Microblogs? The Roles of Brand Post Characteristics and Brand Prestige”, Electronic Commerce Research, 2022, (22:3), pp. 451–483. 

17.  “Understanding the Role of Affordances in Promoting Social Commerce Engagement”, International Journal of Electronic Commerce, 2021, (25:3), pp. 287-312. 

18.  “The Impact of Imitation on Chinese Social Commerce Buyers’ Purchase Behavior: The Moderating Role of Uncertainty”, International Journal of Information Management, 2021, 56, 102262. 

19.  “Paradox of Supply Chain Integration and Firm Performance: The Moderating Roles of Distributive and Procedural Justice”, Decision Sciences, 2021, (52:1), pp. 78-108. 

20.  “Do Stressors Stifle or Facilitate Employees’ Innovative Use of Enterprise Systems? The Moderating Role of IT Mindfulness”, Information Technology & People, 2021, (34:3), pp. 955-977. 

21.  “Does It Pay to Align a Firm’s Competitive Strategy with Its Industry IT Strategic Role？”, Information & Management, 2020, (57:8), pp. 103391. 

22.  “Whose and What Content Matters? Consumers’ Liking Behavior toward Advertisements in Microblog”, Journal of Electronic Commerce Research, 2020, (21:4), pp. 252-276. 

23.  “Exploring Users’ Switching Between Social Media: An Empirical Study of Blogger Migration to Microblogging”, Internet Research, 2020, (30:6), pp. 1811-1833. 

24.  “The Impact of Social Media Support for Communication on Employee Performance: Social Exchange Relationships as Explanation Mechanisms”, Journal of Knowledge Management, 2020, (22:6), pp. 1289-1314. 

25.  “Integrating the Bright and Dark Sides of Communication Visibility in Enterprise Social Media for Knowledge Management and Creativity: The Moderating Role of Regulatory Focus”, Computers in Human Behavior, 2020, 111, 106421. 

26.  “Understanding the Relationship Between Food Experiential Quality and Customer Dining Satisfaction: A Perspective on Negative Bias”, International Journal of Hospitality Management, 2020, 87, 102381. 

27.  “How Do Enterprise Social Media Affordances Affect Social Network Ties and Job Performance?”, Information Technology & People, 2020, (33:1), pp. 361-388. 

28.  “Enterprise Social Media Use and Overload: A Curvilinear Relationship”, Journal of Information Technology, 2019, (34:1), pp.　22-38. 

29.  “How Technology Support for Contextualization Affects Enterprise Social Media Use: A Media System Dependency Perspective”, IEEE Transactions on Professional Communication, 2019, (62:3), pp. 279-297. 

30.  “Social Support, Source Credibility, Social Influence and Impulsive Purchase Behaviour in Social Shopping”, International Journal of Electronic Commerce, 2019, (23:3), pp. 297-327. 

31.  “Factors affecting smart community service adoption intention: affective community commitment and motivation theory,” Behaviour & Information Technology, 2019, (38:12), pp. 1324-1336. 

32.  “The Competition of Homophily and Popularity in Growing and Evolving Social Networks”, Scientific Reports, 2018, (8:1), pp. 1-15. 

33.  “Social Value and Consumer Social Shopping Intention: The Moderating Role of Experience,” Information Technology & People, 2018, (31:3), pp. 688-711. 

34.  “Economic and Social Satisfaction of Buyers on Consumer-to-Consumer Platforms: The Role of Relational Capital”, International Journal of Electronic Commerce, 2017, (21:2), pp. 219-248. 

35.  “Understanding Buyers’ Loyalty to a C2C Platform: The Roles of Social Capital, Satisfaction and Perceived Effectiveness of E-Commerce Institutional Mechanism,” Information Systems Journal, 2017, (27:1), pp. 91-119. 

36.  “The Role of Website Quality and Social Capital in Building Buyers’ Loyalty”, International Journal of Information Management, 2017, (37:1), pp. 1563-1574. 

37.  “Enhancing the Flow Experience of Consumers in China through Interpersonal Interaction in Social Commerce”, Computers in Human Behavior, 2016, (58:1), pp. 306-314. 

38.  “What Drives Trust Transfer? The Moderating Roles of Seller-Specific and General Institutional Mechanisms,” International Journal of Electronic Commerce, 2015, (20:2), pp. 261-289.